- Introduction and Acceptance of Terms
Welcome to our website. These Terms of Purchase, together with any documents and policies expressly incorporated by reference, constitute a legally binding agreement between you, the customer, and us as the merchant, governing every purchase you make through this website. By accessing the website, browsing its pages, selecting products, placing an order, or completing a transaction, you acknowledge that you have read, understood, and agree to be bound by these Terms of Purchase in their entirety. If you do not agree with any part of these terms, you must not use the website or place any order.
We reserve the right to update, modify, or replace these Terms of Purchase from time to time in our sole discretion. Any changes will be posted on this page, and the updated terms will apply to orders placed after the changes are posted. It is your responsibility to review this page periodically for updates. Your continued use of the website or your placement of an order following the posting of changes constitutes acceptance of those changes.
These Terms of Purchase apply exclusively to the sale and delivery of men’s grooming products offered through the website, including natural cold-process bar soap, deodorant, hair care products, and cologne. They govern the entire commercial relationship between you and us concerning those products, from the moment you place an order through to the completion of delivery, any return, and the issuing of any refund.
- Definitions
Throughout these Terms of Purchase, the following words shall have the meanings set out below. “We”, “us”, “our”, or “the merchant” refers to the operator of this website, acting as the seller of the products listed on the site. “You” or “the customer” refers to the individual who browses the website, places an order, or receives products ordered through the site. “The website” refers to the online storefront hosted at this domain, including all product pages, shopping cart, checkout flow, account pages, and the Contact page. “Product” or “products” refers to any item listed for sale on the website. “Order” refers to a completed purchase submission by a customer through the checkout process. “Business day” refers to any day on which our primary processing and shipping operations are open, excluding weekends and nationally recognized public holidays in the United States. “Dispatch” refers to the moment an order leaves our fulfillment facility and enters the international delivery network.
- Eligibility and Capacity to Purchase
To place an order through this website, you must be at least the age of majority in your state or territory of residence and be legally capable of entering into a binding contract. If you are placing an order on behalf of a business, organization, or another individual, you represent and warrant that you have full authority to bind that entity or person to these Terms of Purchase. We reserve the right to refuse service, cancel orders, or restrict access to the website at our sole discretion, including but not limited to cases where we reasonably suspect that an order is being placed by a minor, by an unauthorized third party, or in connection with fraudulent activity.
By placing an order, you confirm that all information you provide during the checkout process is true, accurate, current, and complete. You also confirm that the payment method you use belongs to you or that you have the legal authority to use it, and that the funds or credit associated with that payment method are sufficient to cover the full amount of the order.
- Order Placement and Confirmation
The process of placing an order begins when you select products and add them to your shopping cart, proceeds through the checkout flow where you enter your shipping address, billing address, and payment details, and concludes when you submit your order by clicking the final order submission button. Submission of an order constitutes an offer by you to purchase the selected products on these Terms of Purchase. No order is considered accepted by us until we have sent you an order confirmation email.
Once we receive your order, we will perform a series of routine checks, including verification of your contact details, payment authorization, stock availability, and address validity. If all checks are successful, we will send an order confirmation email to the email address you provided during checkout. This email will include your order number, a summary of the products ordered, the total amount charged, the shipping address on file, and an estimated processing and delivery window. The order confirmation email marks the point at which a binding sales contract is formed between you and us.
If, for any reason, we are unable to accept your order after submission, we will notify you by email as soon as reasonably possible. In such cases, no payment will be captured, or if a temporary authorization hold has been placed on your payment method, that hold will be released by your card issuer or payment provider, typically within several business days depending on their internal processing policies.
Please review your order confirmation email carefully as soon as you receive it. If you notice any errors in the product selection, quantities, shipping address, billing address, or any other detail, you must contact us through the Contact page on the website as promptly as possible so that we can make corrections before the order is dispatched.
- Pricing and Currency
All prices displayed on the website, throughout the shopping cart, and at the final checkout stage are denominated in United States Dollars (USD). Every transaction completed on the website is settled exclusively in USD. If your payment method is denominated in a different currency, your card issuer or payment provider may apply its own currency conversion rate and any associated foreign exchange fees, which are outside our control and are not included in the price displayed on the website.
The price you see at the final checkout screen is the total amount you will be charged for your order. This price already includes the cost of the selected products, applicable free worldwide shipping, and any import duties, customs charges, and taxes that would otherwise be payable on delivery. There are no hidden fees, no surprise surcharges, and no additional charges added at any point after you submit your order. What you see at checkout is exactly what you pay.
We make every effort to ensure that prices, product descriptions, and promotional offers are accurate and up to date. Prices may be updated from time to time to reflect changes in manufacturing costs, raw material costs, exchange rate movements, promotional campaigns, or general market conditions. The price charged for any order is the price in effect at the time the order is submitted and confirmed, and subsequent price changes will not affect already-confirmed orders.
- Taxes, Duties, and Customs
As a customer shopping with us, you will never be asked to pay any import duties, customs charges, or taxes separately on delivery. All of our shipments are arranged on a delivered-duty-paid basis, meaning that we, as the merchant, are responsible for covering all import duties, customs clearance charges, and applicable taxes levied by the destination country or jurisdiction. This is a deliberate part of our pricing structure and is already factored into the product prices you see on the website.
When your order arrives, you will not receive a separate bill from a courier, customs authority, or tax collector. The delivery will be handed directly to you without any further payment required. This removes the uncertainty and inconvenience often associated with international shipping, where customers can face unexpected charges at the door that are equal to or greater than the cost of the product itself.
In the rare event that a local delivery partner or customs authority attempts to collect any additional duty, tax, or customs-related fee from you upon delivery, please decline payment and contact us immediately through the Contact page on the website. We will investigate the matter, resolve it with the relevant authorities, and ensure that you are not held responsible for any charge that should have been covered under our delivered-duty-paid shipping arrangement.
- Payment Methods and Authorization
We accept a variety of common payment methods to make checkout convenient for our customers. Accepted payment methods typically include major credit cards and debit cards from recognized card networks, as well as widely used digital payment platforms such as PayPal and similar services. The full list of payment methods available at any given time is displayed on the checkout page. We reserve the right to add, remove, or temporarily suspend payment methods at our discretion, and the availability of a particular payment method may depend on your country of residence, the type of device you are using, or other factors.
When you submit your payment details during checkout, you authorize us to charge the selected payment method for the total order amount. As part of the payment processing flow, our payment processor may request authorization from your card issuer or payment provider for the full amount of the order. This authorization may appear as a temporary hold on your available balance or credit limit. The actual capture of funds occurs once your order has been successfully verified and is being prepared for dispatch.
We take payment security seriously. All payment information transmitted during checkout is encrypted using industry-standard transport layer security technology. We do not store your full card number, security code, or other sensitive payment credentials on our own servers. Payment processing is handled by certified payment service providers that comply with applicable payment card industry data security standards.
As part of our routine fraud prevention measures, we may conduct additional verification checks on orders that appear unusual, including orders with shipping addresses that differ significantly from billing addresses, unusually large orders, orders placed with newly created accounts, or orders where the payment details do not match the information on file with the card issuer. These checks are performed to protect both you and us from unauthorized transactions. In the event that additional verification is required, we will contact you through the email address or phone number provided during checkout.
- Payment Failure and Declined Transactions
If your payment cannot be successfully processed for any reason, your order will not be accepted, and no products will be shipped. Common reasons for payment failure include insufficient funds, an expired card, an incorrectly entered card number or security code, a billing address that does not match the card issuer’s records, a card issuer’s fraud alert blocking the transaction, or a temporary outage with the payment processor.
If a payment is declined, you will be notified on the checkout screen and by email, and you will have the opportunity to correct the issue and resubmit your order. You may update your payment details, select an alternative payment method, or use a different card entirely. We recommend that if your payment is repeatedly declined, you contact your card issuer or bank to determine whether they are blocking the transaction and to authorize future purchases with us.
In cases where a payment authorization has been placed but the order is ultimately not accepted due to payment failure, the temporary hold on your funds will be released by your card issuer or bank. The timing of this release depends entirely on the policies of your financial institution and is outside our control. In most cases, authorization holds are lifted within several business days, but some banks may take longer.
We will never ship an order for which payment has not been successfully and fully authorized and captured. If you receive an order confirmation email, this means your payment has been successfully processed and your order is confirmed.
- Order Changes and Cancellation
We understand that customers may occasionally need to change or cancel an order after it has been placed. We process and ship orders quickly, typically within one to three business days of order confirmation, so the window for making changes is short. If you need to modify or cancel your order, you must contact us through the Contact page on the website as soon as possible after receiving your order confirmation email.
If your request to change or cancel an order arrives before the order has been dispatched, we will do our best to accommodate it. Common change requests include updating the shipping address, adding or removing items, changing product variants such as scent or size, or cancelling the order entirely. If the order is cancelled before dispatch, we will issue a full refund to your original payment method, and the refund will be processed according to the refund timeline described in these Terms of Purchase.
Once an order has been dispatched, it can no longer be modified or cancelled through our fulfillment system. The shipping label has already been printed, the package has left our facility, and it is in the hands of the delivery network. At this stage, you may still be able to refuse delivery or arrange for the package to be returned to sender, but any such arrangements are subject to the policies of the delivery carrier and may incur additional handling. If you refuse delivery and the package is returned to us, we will inspect the returned item and process a refund according to our standard refund policy, less any reasonable return shipping costs that may have been incurred.
Please note that we cannot guarantee that we will be able to make a change to an order once it has entered the fulfillment pipeline, even if the request arrives before the stated dispatch window. We will make every reasonable effort to accommodate your request, but speed of processing is a core part of our service, and orders move through the system quickly.
- Pricing Errors and Inaccuracies
We strive for complete accuracy in the prices, product descriptions, specifications, images, and promotional offers displayed on the website. However, errors can occasionally occur. In the event that a product is listed at an incorrect price or with inaccurate information due to a typographical error, a technical glitch, a data feed error, or any other unintended cause, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed and payment has been captured.
If an order is cancelled due to a pricing error, we will notify you by email as soon as we become aware of the issue. If your payment has already been captured, we will issue a full refund to your original payment method without delay. We will not charge you the correct price for an item that was listed at an incorrect price without your explicit agreement. If we believe you would still like to purchase the product at the correct price, we may extend that option to you, but it will be entirely your choice, and you are under no obligation to accept.
We will never intentionally list a product at an incorrect price. Every pricing error corrected under this provision is corrected in good faith, and we take reasonable steps to prevent similar errors from recurring. Customers are encouraged to report any suspected pricing errors through the Contact page on the website so that we can investigate and correct them promptly.
- Product Descriptions and Availability
We make reasonable efforts to keep our products in stock and available for purchase. However, inventory levels fluctuate, and occasionally a product may be out of stock, discontinued, or temporarily unavailable after you have placed an order. In the event that an item you ordered is unavailable, we will notify you by email as soon as possible and offer you the choice of waiting for the item to be restocked, selecting an alternative product of equal or lesser value, or receiving a full refund for the unavailable item.
Product descriptions, images, scent profiles, ingredient lists, and usage instructions on the website are provided for informational purposes and represent our products as accurately as possible. Our natural cold-process bar soaps are handmade in small batches, which means that slight variations in color, shape, size, and appearance between bars are a natural characteristic of the handmade process and are not defects. These variations are inherent to artisanal production and do not affect the performance or quality of the product.
We do not guarantee that product images will exactly match the appearance of the item you receive, particularly with respect to color, which may vary slightly depending on the lighting in the product photograph, the calibration of your screen, and the natural variation inherent in handmade products. Similarly, scent descriptions are subjective, and individual perceptions of fragrance may vary. If you are dissatisfied with a product for any reason, you may return it in accordance with our returns policy.
We reserve the right to modify, discontinue, or replace products at any time without prior notice. If a product you have purchased is discontinued, this does not affect your right to return or request a refund for that product within the applicable returns window.
- Shipping and Delivery
Every order placed on our website ships completely free of charge, anywhere in the world. There are no minimum order thresholds, no regional surcharges, and no hidden shipping fees. You will never be asked to pay a separate shipping or delivery charge at checkout or on delivery. Free worldwide shipping is a standard feature of every order, regardless of its value, size, or destination.
After your order is confirmed, we process it and prepare it for dispatch within one to three business days. Processing time includes order verification, payment confirmation, packaging, and handing the package to our chosen shipping carrier. Once the order has been dispatched, international delivery typically takes approximately six to twelve business days to reach you, depending on the destination country, customs clearance procedures, local postal service efficiency, and other factors beyond our control.
The delivery window of six to twelve business days is an estimate rather than a guarantee. While the vast majority of orders arrive within this window, occasional delays can occur due to customs inspections, weather events, remote geographic locations, local carrier backlogs, or other unforeseen circumstances. If your order has not arrived beyond the estimated delivery window, please contact us through the Contact page on the website so that we can investigate the status of the shipment with the carrier.
You are responsible for providing an accurate and complete shipping address at the time of order placement. We ship to the address you provide exactly as entered. If a package is returned to us as undeliverable due to an incorrect or incomplete address, an incomplete delivery attempt where no one is available to receive the package, a refusal to accept delivery, or a customer’s failure to pick up a package from a local postal depot within the carrier’s retention period, we will notify you and offer the option of reshipping the order at an additional cost, or issuing a refund for the product value minus the original shipping and return costs that we have incurred.
Risk of loss and title for products ordered pass to you upon the delivery of the products to the shipping carrier. Once the package has been handed to the carrier and a tracking number has been generated, responsibility for the package during transit rests with the carrier. We will, however, work diligently on your behalf to resolve any lost, damaged, or delayed shipment in cooperation with the carrier.
- Returns
We want you to be satisfied with your purchase. If for any reason you are not completely happy with a product you have ordered, you may return eligible items to us within sixty days of the delivery date. The sixty-day return window begins on the date the package is delivered to you, as recorded by the delivery carrier.
To be eligible for a return, items must be in their original condition, unused, and preferably in their original packaging. Because our products are personal care items, used or partially used products cannot be accepted for return unless they are demonstrably defective or damaged upon arrival. If you receive a product that is damaged, defective, or significantly not as described, please contact us through the Contact page on the website with photographs of the product and packaging, and we will arrange a replacement or refund.
To initiate a return, please reach out to us through the Contact page on the website, providing your order number, the items you wish to return, and the reason for the return. We will provide you with return instructions, including the return address to which the item should be sent. We recommend that you use a trackable shipping method for your return, as we cannot take responsibility for return packages that are lost in transit to us.
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error, such as the wrong item being shipped, a product arriving damaged or defective, or a product being materially different from its description. In those cases, we will cover reasonable return shipping costs.
Once we receive your returned item and inspect it to confirm that it meets the eligibility criteria, we will process your refund according to the refund timeline described below.
- Refunds
Once your returned item is received and inspected at our facility, we will process your refund within five to ten business days. Refunds are issued to the original payment method used at the time of purchase. Depending on your card issuer or payment provider’s internal processing schedule, it may take additional time for the refund to appear on your statement or account balance after we have initiated it.
If you are eligible for a refund but your original payment method is no longer available or has expired, please contact us through the Contact page on the website, and we will work with you to arrange an alternative refund method. We do not issue cash refunds or refund to unrelated third-party accounts.
Partial refunds may be issued in cases where a return is approved for only some items in an order, where a returned item is found to be partially used or damaged beyond reasonable inspection, or where a refund is issued for a single out-of-stock item within a multi-item order. In all cases, the amount of the refund will be communicated to you by email before it is processed.
If you have any questions about the status of a refund, please allow the five to ten business day processing window to elapse before contacting us. If the refund has not appeared on your account after that period plus the normal processing time of your bank or payment provider, please reach out to us and we will investigate on your behalf.
- Account Responsibility and Order Information
When you place an order, you are responsible for providing accurate, current, and complete information, including your full name, shipping address, billing address, email address, and phone number. Inaccurate or incomplete information can result in delivery delays, returned packages, failed payment authorization, or an inability for us to contact you about your order.
If you choose to create an account on the website, you are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify us immediately through the Contact page on the website of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials, although we will take reasonable steps to investigate and address any confirmed unauthorized access.
You may update your account information at any time by logging into your account on the website. However, note that updating your account information will not change the details of an order that has already been placed and confirmed. If you need to change the shipping address or other details of an existing order, please follow the order change procedure described in these Terms of Purchase.
You are also responsible for ensuring that the email address you provide is active and accessible, as all order communications, including order confirmations, shipping notifications, and refund updates, are sent by email. Please add our contact email to your address book or safe sender list to ensure that our messages do not end up in your spam or junk folder.
- Prohibited Uses
You may use this website and purchase products from us only for lawful purposes and in accordance with these Terms of Purchase. You agree not to use the website or our products in any way that violates applicable federal, state, local, or international law or regulation, or that infringes the intellectual property rights of any third party.
Without limiting the generality of the foregoing, you agree not to: place orders for resale, commercial distribution, or any business purpose other than personal, non-commercial use; attempt to gain unauthorized access to any part of the website, other customer accounts, or our internal systems; transmit any malicious code, viruses, or harmful programming to the website; interfere with the proper functioning of the website or the servers and networks connected to it; place fraudulent or fictitious orders; use automated bots, scrapers, or crawlers to extract product data or pricing information from the website; or impersonate any other person or entity.
We reserve the right to restrict or terminate access to the website for any customer who engages in prohibited use, and to cancel any orders associated with such activity, without prior notice and without issuing a refund where fraud or abuse is reasonably suspected.
- Intellectual Property
All content on the website, including but not limited to text, graphics, logos, product images, page layouts, design elements, and the overall look and feel of the site, is the property of the merchant or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, transmit, republish, display, or create derivative works from any content on the website without our prior written permission. Nothing in these Terms of Purchase or your use of the website grants you any right, title, or interest in any intellectual property belonging to us or to any third party.
Product names, branding, and distinctive trade dress used on the website are trademarks or trade names of the merchant. You are not granted any license to use these marks, and any unauthorized use may violate applicable trademark law.
- Privacy
Your privacy is important to us. The collection, use, and protection of your personal information in connection with your purchases is governed by our Privacy Policy, which is available on the website. By placing an order, you consent to the collection and use of your information as described in that policy. We encourage you to read the Privacy Policy carefully.
We will never sell, rent, or trade your personal information to third parties for marketing purposes. We share information only with service providers who assist us in operating the website, processing payments, shipping orders, and communicating with customers, and only to the extent necessary for those services.
- Product Disclaimers
Our products are men’s grooming goods formulated with natural ingredients and are intended for external use only. They are not intended to diagnose, treat, cure, or prevent any medical condition, and they are not intended as a substitute for professional medical advice or treatment. If you have sensitive skin, known allergies, or any underlying skin condition, please read the ingredient list on each product carefully and, if in doubt, consult a dermatologist before use.
We make no warranties, express or implied, regarding the suitability of our products for any specific skin type, hair type, or individual condition. Results may vary from person to person. You assume all responsibility for any adverse reaction that may occur as a result of using our products. If you experience irritation or discomfort, discontinue use immediately and seek medical advice if symptoms persist.
To the fullest extent permitted by applicable law, we disclaim all warranties not expressly stated in these Terms of Purchase, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Limitation of Liability
To the fullest extent permitted by applicable law, our total aggregate liability to you for any and all claims arising out of or relating to these Terms of Purchase, your use of the website, or the purchase of any products, shall not exceed the total amount you paid for the order giving rise to the claim.
Under no circumstances shall we be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the website, your purchase of products, or these Terms of Purchase, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
- Indemnification
You agree to indemnify, defend, and hold harmless the merchant, its operators, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms of Purchase, your violation of any applicable law or regulation, or your infringement of the rights of any third party. This indemnification obligation survives the termination of these Terms of Purchase and the completion of any transaction.
- Force Majeure
We shall not be held liable for any delay, failure in performance, or interruption of service resulting directly or indirectly from events or circumstances beyond our reasonable control. Such events may include, but are not limited to, acts of God, natural disasters, earthquakes, floods, fires, storms, pandemics, epidemics, quarantines, public health emergencies, war, terrorism, civil unrest, government actions, embargoes, trade restrictions, labor disputes or strikes, power outages, internet disruptions, telecommunications failures, supply chain disruptions, raw material shortages, manufacturing facility shutdowns, shipping carrier disruptions, customs delays, port congestion, or any other cause beyond our reasonable control.
In the event of a force majeure event, our performance under these Terms of Purchase is suspended for the duration of the event, and the time for performance is extended for a period equal to the duration of the event. We will make reasonable efforts to resume normal operations as quickly as possible once the event has passed. We will notify customers of any significant delays through email or announcements on the website.
If a force majeure event continues for an extended period and makes it impossible or commercially unreasonable for us to fulfill orders, we reserve the right to cancel affected orders and issue full refunds to affected customers without further liability.
- Governing Law and Dispute Resolution
These Terms of Purchase, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the State of California, United States of America, without giving effect to any conflict of law principles that would result in the application of the laws of another jurisdiction.
Any legal action, suit, or proceeding arising out of or relating to these Terms of Purchase or your purchases on the website shall be brought exclusively in the state or federal courts located within the State of California, and you hereby consent to the personal jurisdiction and venue of such courts.
We encourage customers to resolve any concerns directly with us first by contacting us through the Contact page on the website. We are committed to addressing customer concerns promptly and fairly, and most issues can be resolved through direct communication without the need for formal legal proceedings.
- Severability
If any provision of these Terms of Purchase is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms of Purchase, and the remaining provisions shall continue in full force and effect. In such case, the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision to the greatest extent possible.
- Entire Agreement
These Terms of Purchase, together with our Privacy Policy and any other legal documents expressly referenced on the website, constitute the entire agreement between you and us with respect to the subject matter of your purchases and supersede all prior or contemporaneous understandings, communications, and agreements, whether written or oral, relating to that subject matter.
No amendment, modification, or waiver of any provision of these Terms of Purchase shall be effective unless it is in writing and posted on this page. No failure or delay by us in exercising any right or remedy under these Terms of Purchase shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of that right or remedy.
- Contact Information
All customer service inquiries, order-related questions, return requests, refund inquiries, feedback, and other communications regarding purchases on this website are handled exclusively through the Contact page on the website. When contacting us, please include your order number, the email address used to place the order, and a clear description of your question or concern so that we can assist you efficiently.
We strive to respond to all customer inquiries promptly. Response times may vary depending on the volume of messages and the nature of the inquiry, but we make every reasonable effort to reply within a short business-day window. By using the Contact page, you ensure that your message reaches the appropriate customer service team and is tracked in our system for follow-up and resolution.
Thank you for choosing our products. We are committed to providing high-quality men’s grooming essentials, transparent and fair purchasing terms, and responsive customer service. We appreciate your trust and look forward to serving you.